How Conversational AI Helps in Improving Work-Life Balance
Stress is the bane of employees. No matter what industry you are in, it will manifest itself in you somehow.
While stress is a necessary part of our daily lives, too much is not good for our health. Constant high levels of stress left for too long can cause serious health conditions like high blood pressure and diabetes.
The workplace has many internal and external stressors–from ambitions, deadlines, messy workmates, and irritable bosses. The major cause of stress to focus on in the meantime is abysmal work-life balance. What exactly is work-life balance?
Business News Daily defines it as a state of equilibrium in which the demands of both personal life and career areprioritized equally. Basically, it’s living your life outside of work and delivering quality output when inside the workplace.
If you think about it, technology tends to hinder in defining your personal and work space. But on the other side of the same coin, it may also be the solution through the utilization of Conversational AI software.
If you are curious about Conversational AI technology and how work-life balance can work today and in the future, proceed to the rest of the article.
What is Conversational AI?
Here’s the core question, how exactly can conversational AI help in improving your work-life balance?
Your business can achieve a higher productivity rate by simply making employee satisfaction a bigger priorityand providing them with the necessary tools to make their job easier, resulting in lower stress levels. The care and attention towards employee experience increase their engagement towards their job and the business’ mission and vision.
Happier employees can create better quality work. That positive effect spreads through the workplace, resulting in a better work environment for the other employees.
This is observed most prominently when using conversational AI for customer service. It is after all where the most one-on-one interaction with customers happens. So, when customers are satisfied with their experience, the company scores higher in the reputation and profit department. This is a much preferable cycle, isn’t it?
A positive employee experience also helps in lowering a company’s turnover rate. Workers are more likely to stay if they are content with their working conditions and enjoy the experience. Hence, more skilled employees with experience and deeper knowledge about the company.
Let’s shine a light on how its efficiency benefits employees.
Benefits of Conversational AI in Improving Work-Life Balance
To reiterate, work-life balance refers to how a person distributes their time between their personal and work life.
Before the advent of technology, it was easier to distinguish and separate the two. It’s mainly in part to the fact that you usually can’t take home your work that the distinction is clearer.
But when technology’s in the conversation, well, the line becomes blurred. Work can bleed in while at home and vice versa thanks to the mediums provided by the advancement of technology. It acts like a portal to the workplace, allowing the individual to always be at work.
Thus, the demands in their personal life tend to be neglected or ignored in favor of pressing matters at work. It’s such a common issue that the workaholic and neglectful parent has become a trope in popular media.
Besides neglecting personal matters, people with poor work-life balance also tend to let their health fall by the wayside. When the health condition rears its ugly head, they miss work. And when they miss work, it causes stress due to the number of things they miss, causing the individual to work even more, now with added stress.
It’s a vicious cycle. Eventually, it leads to burnout and serious health issues, both physical and mental.
Then again, there isn’t exactly one ideal work-life balance model. There’s no perfect timetable; it always depends on a case-to-case basis.
How Conversational AI Can Help Improve Work-Life Balance
Automating Repetitive Tasks to Save Time
Repetitive tasks tend to be mind-numbing and tedious. The cumulative amount of time taken up by these repetitive tasks is a waste of productivity.
A prime benefit of AI in customer service is the number of tasks that can be automated. With these out of the way, there will be more time to do things that are of utmost urgency or tasks that are far more interesting for the individual. There is less tendency to overwork or need overtime, freeing up more time for the employee. That added time can be used for more leisurely activities or personal matters.
How Conversational AI Streamlines Scheduling and Reminders
Sometimes, it’s the waiting that causes more stress. So is constantly checking for reminders and wondering if you got it all down.
Conversational AI can take the role of a virtual secretary and take that worry off your shoulders. It can set reminders for you and make sure that you don’t miss them.
Besides the reminders for the employee, automation also works to remind customers of invoices or other urgent reminders. Instead of manually checking deadlines, you can send the data to the AI and let it look for the needed information and respond.
Examples of Repetitive Tasks That Can Be Automated
Besides scheduling and reminders, here are some of the more repetitive tasks that can be automated by conversational AI for your enterprise:
- Data entry
- After-sales emails
- Scheduling social media content
- Payrolls
- File backups
- Creating new forms or tickets
Boosting Efficiency with Quick and Accurate Responses
How Conversational AI Provides Accurate and Quick Responses to Queries
A considerable benefit of conversational AI in customer service is cutting down the waiting time. Customers don’t like to wait. According to a survey by Hubspot, 82% of customers say that an immediate response is very important when transacting with a business. That number rises to 90% when it involves customer service support.
Similarly, employees want to finish their job fast, with as few problems as possible. That’s impossible when you have a long line of angry clients waiting to explode. Responding to and placating irate customers then becomes very draining and stressful for everyone involved.
With conversational AI at the helm coupled with omnichannel communication, data will be streamlined and much easier to access. Thanks to the centralized customer data, there’s no need to ask the usual basic questions when a customer has existing records. There’s no need to answer the same question manually repeatedly.
Multitasking with Conversational AI
A human representative can only do so much. They can only pay attention to a few interactions at a time without compromising quality and integrity.
Conversational AI for sales can lighten the burden thanks to its ability to handle multiple clients at once. You can leave the AI to deal with common queries like frequently asked questions (FAQ) and ticket management.
The human representatives then would only have to come in when a customer demands to talk to a real person or when dealing with an issue that requires a more human touch.
AI is also useful in terms of customer personalization. The AI can create personalized after-sales marketing tactics thanks to centralized data and access to previous client records. They can recommend products and services based on shopping behaviors and prior transactions.
Reducing Workload and Stress with Streamlined Workflows
Reducing Human Error and Improving Workplace Efficiency with Conversational AI
There is bound to be an error during the working process. It’s natural and can’t be helped, especially when doing a repetitive task. Tasks just become routine that you might forget to double-check or neglect quality control out of misguided assurance.
What matters however is how big the mistake is and its resulting effects. Mistakes mean that one has to correct that error, therefore creating more work and stress.
Efficiency brings a much-needed reprieve in an employee’s life. Think about the things you do at the workplace that can be done faster and better. Think of the minor things you do that bog down your efficiency, but you’re so used to it that you don’t see it as a problem.
More work can be done without compromising any of the employee’s health and schedule.
Finding Your Balance
Maintaining a good work-life balance can be tricky nowadays, especially in hybrid and remote working environments. There isn’t an ideal model to follow either. But that does not mean you can’t try. It’s better than letting things deteriorate over time.
Technology may have blurred the distinction between the time for your work and personal matters, but it can also aid in setting that boundary back. It can provide a helping hand in achieving better efficiency while in the workplace.
You don’t have to look far if you’re willing to try a conversational AI coaching service, Noa Coach AI coaching app can be your partner.
Noa offers conversational AI solutions that can help you achieve that well-balanced work and personal life. We can assure you that it is backed with the latest research and techniques, all to help you live your life to the fullest.
If you’re stressed and are looking for a space to let out your frustrations or simply have someone listen to your thoughts without judgment, why not try Noa Reset?
As the name says, it’s a tool that resets your thinking when you are overwhelmed, just like how you refresh a program when it starts acting funny. We use the R.E.S.E.T. model in order to help you adjust and choose a more effective response.
Organization is key to a work-life balance. You can use Noa Habits to assist you in visualizing and eventually achieving those healthy habits you need for your life balance.List your healthy habits, and Noa will break them down into smaller, more manageable chunks you can accomplish in a shorter period of time. Before you know it, you will have a new healthy work-life balance without being overwhelmed and overly stressed.
You can save all your sessions in Noa Notes to give it more basis in helping you further on in your coaching journey. It is also helpful for periods of self-reflection when you want to reflect on your progress.
Don’t procrastinate. Let’s chat!
